Refund Policy

1dot.ai wants you to be happy with FilesMagicAI. If you're not satisfied, please read our refund policy below.

1. Eligibility for Refunds

• Trial Users: If you cancel during a free trial, you will not be charged.
• Paid Subscriptions: You may request a refund within 14 days of your initial purchase date.

2. How to Request a Refund

Email 1dotaidev@gmail.com with:

• Your name
• Purchase date
• Transaction ID (from Paddle or Stripe)
• Reason for the refund request

3. Refund Process

• We will acknowledge your request within 2 business days.
• Approved refunds will be processed via your original payment method within 5–10 business days.

4. Non‑Refundable Items

• Renewals after the initial 14‑day window.
• Any third‑party fees charged by payment processors.

5. Changes to This Policy

We may update this policy; the "Effective Date" will reflect changes.

6. Contact

Questions? Reach out to 1dotaidev@gmail.com.